We restrict gambling to adults aged 18 or over. Treat play as paid entertainment that can lose money. Do not gamble to cover expenses or improve your finances. A bonus, shop reward or VIP status must never determine what you can afford.
Affordable Spending and Stopping
Set personal limits for both spending and time before you gamble. Use only money left after essential expenses, and stop when the amount or time you chose has been reached. Never borrow, increase stakes to recover losses or sacrifice money needed for your household.
Step away if you conceal spending, neglect other activities or feel unable to stop. Losing a stake does not create a need to win it back. A promotion's deadline can pass without you continuing to play, and missing an offer is better than extending unaffordable gambling.
Account Questions About Taking a Break
Our chat and e-mail team can answer questions about restrictions and breaks. Ask about spending limits, cooling-off options or self-exclusion for your account, including how any available restriction operates. Do not rely on an assumed control when deciding whether to continue gambling.
If play affects your health, relationships or finances, stop depositing and seek independent advice. Talking with somebody you trust can help you explain what has changed and take action. You can seek assistance before an account query is settled.
External Support and Blocking Resources
GamCare provides the National Gambling Helpline on 0808 8020 133. GambleAware offers gambling information and support resources. Gamban is an independent blocking resource, while Gordon Moody offers assistance with gambling harm. Gamblers Anonymous is another source of independent help.
These organisations are separate from our casino account services. Contact an independent resource when gambling feels difficult to manage, whether the concern is your own play or someone close to you. Protect your wellbeing before any promotional reward or gambling decision.